Shipping policy

SHIPPING & DELIVERY

AUSTRALIAN SHIPPING

We deliver Australia-wide. Orders are generally processed and dispatched within 1–3 business days of your order being placed.

Estimated delivery times after dispatch:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times are estimates only and may vary depending on your location, carrier delays and peak trading periods. Shipping costs, including any complimentary shipping offers, will be displayed at checkout before payment.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation with tracking information so you can follow your POISED delivery. Please allow a short period for tracking information to become active after receiving your dispatch notification.

INTERNATIONAL SHIPPING

International shipping availability, costs and estimated delivery times will be displayed at checkout for eligible destinations. International customers are responsible for any customs duties, import taxes, tariffs or other charges that may be applied by the destination country. International delivery times may also be affected by customs processing in the destination country.

PRE-ORDERS

If your order contains a pre-order item, the estimated dispatch date will be stated on the relevant product page. Where multiple items are purchased together, your order may be held and shipped together once the pre-order item becomes available unless otherwise advised.