RETURNS & EXCHANGES
We accept returns on eligible jewellery and sunglasses within 14 days of delivery, provided the item is:
- Unworn and unused
- In its original condition
- Returned with all original packaging, cases, pouches, tags and accessories
- Accompanied by proof of purchase
Once your return has been received and inspected, eligible returns may be issued as a refund, exchange or store credit, depending on your preference and product availability. Refunds exclude shipping and return costs.
EARRINGS
For hygiene reasons, we are unable to accept change-of-mind returns or exchanges on earrings once they have been tried on or worn.
SUNGLASSES
Sunglasses must be returned in their original condition, including the protective case, cleaning cloth, packaging and any accompanying accessories.
SALE & PROMOTIONAL ITEMS
Unless otherwise stated, sale or promotional items may be returned for store credit or exchange only for change-of-mind purchases.
FAULTY OR DAMAGED ITEMS
In the event that your jewellery or sunglasses arrive faulty or damaged, please contact us as soon as possible with your order number and clear photographs of the item.
HOW TO REQUEST A RETURN
To request a return or exchange, please contact the POISED team within 14 days of receiving your order and include:
- Your name
- Order number
- Item you wish to return
- Reason for the return
Please wait for your return to be approved and return instructions to be provided before sending your item. Items returned without prior approval may experience delays in processing. We recommend using a tracked postage service when returning an item, as POISED cannot be responsible for change-of-mind returns lost or damaged in transit.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method.
